The Unified Communication & Collaboration (UC&C)
market size was valued at USD 60.73 billion in 2022. Digitalisation and virtualisation have revolutionised
unified communications (UC) into a cohesive system of various communication
methods like voice, video, messaging, and collaboration tools. If you're
considering a career in UC, especially in the UK or Europe, here's a
comprehensive guide to get you started.
Understanding Unified Communications
Before diving into the technicalities, it's important to
grasp the core concepts of Unified Communications. UC involves integrating
various communication methods such as Voice over IP (VoIP), video conferencing,
instant messaging, collaboration tools, presence information, and unified
messaging into a seamless system. This integration enhances productivity and
communication efficiency within organisations. One study found that it led to an
average 52% increase of productivity in the workplace, 45% more efficiency, and 25% higher profit.
Educational Foundation
Starting with a solid educational background is essential.
Pursuing degrees in Information Technology, Computer Science,
Telecommunications, or Network Engineering can provide you with the necessary
knowledge base. Universities across the world offer excellent programmes that
can set you on the right path.
Building Technical Skills
Technical prowess is the backbone of a successful career in
UC. Start with networking basics like TCP/IP, DNS, DHCP, and network security.
These fundamentals are crucial as they form the underlying framework of UC
systems.
Next, focus on specific UC technologies. Understanding VoIP
protocols like SIP and H.323 is vital. Additionally, gaining proficiency in UC
platforms such as Cisco Unified Communications, Microsoft Teams, and Zoom can
significantly enhance your employability. Telephony systems knowledge is also
beneficial, as traditional telephony often intersects with modern UC systems.
Certifications
Certifications can bolster your qualifications and
demonstrate your expertise to potential employers. For those starting out, CompTIA Network+ and CompTIA A+ are good
entry-level certifications. As you progress, consider more advanced
certifications like Cisco Certified Network Associate (CCNA) Collaboration, Microsoft Certified: Teams Administrator Associate, and Cisco Certified Internetwork Expert (CCIE) Collaboration. For those with a focus
on security, the Certified Information Systems Security Professional (CISSP) is highly regarded.
Developing Soft Skills
In addition to technical skills, soft skills are crucial in
UC. Strong communication and collaboration abilities are essential, as UC
professionals often interact with various departments and clients.
Problem-solving and analytical thinking skills are also vital for
troubleshooting and resolving complex issues efficiently.
Take the next step
Whether you’re interested in finding a unified
communications job or want to build your IT career we can help. IT recruitment is where it all began at QCS Staffing and our
experienced consultants know just how important it is to provide support at
every stage of the process. We recruit for UK-based and international roles,
placing candidates in permanent, contract and remote jobs. Search our IT jobs here or learn more about how we’ve developed our IT
specialism over the past decade.
