When you’re looking for a job in the recruitment a great
Learning and Development programme may or may not be on the top of your “must
haves” list. But at QCS Staffing, training is something we pride ourselves on and
every Sales Consultant and Delivery Executive partake in our Fast Track
Programmes to help them excel within their roles. And we have every reason to be
proud, in 2018 we won a Princess Royal Training Award for our exceptional programmes.
What is a Fast Track Programme?
Organised and hosted by our Learning and Development team
– Emma, Catherine and Debbie, our three training programmes each have a main
focus of supporting team members in delivery, sales or leadership roles. Each
programme helps team learn and improve their skills, prepare them for any
challenges they may face and also teach them ways to manage their day-to-day
tasks.
Fast Track to Delivery Executive (FT2DE): Predominantly
for new Delivery Executives and is suitable for team members with or without
prior recruitment or sales experience.
Fast Track to Sales (FT2S): For Sales Consultants
that are new to QCS Staffing, for Delivery Executives who are embarking on their
journey into a Sales Consultant role and for existing Sales Consultants.
Fast Track to Future Leadership (FT2FL): For new or
existing managers with or due to have line management responsibilities.
"I have
been fortunate to go through both the Fast Track to Sales and now currently the
Fast Track to Future Leadership programmes. Fast Track to Sales was great as
even though I had sales and recruitment experience prior to joining QCS Staffing I
was able to hone existing skills and learn QCS Staffing’s way of doing things. Fast
Track to Future Leadership is underway at the moment and I am really enjoying
learning more about myself as an individual and how I can use my experience
along with new skills to be an effective leader to support the growth of
colleagues, their careers and QCS Staffing" - Matt Bowles, Principal Consultant
What skills can the team learn on the programmes?
Each Fast Track programme includes a wide variety of modules
with skills that they can apply to their individual role.
FT2DE includes:
-
Our in-depth candidate qualification process and
questioning techniques
-
Rapport building
-
Negotiation skills
-
Objection handling
-
Time management
FT2S includes:
-
Business development calls
-
Client meetings
-
Emotional Intelligence
-
Forecasting
-
Pitching and presentation skills
FT2FL includes:
-
Team building
-
Setting the direction and vision
-
Team reviews and reporting
-
Coaching skills
-
Managing a team remotely
There are also refresher modules offered and team members
can request to be added if they feel they need to sharpen a particular skill or,
if there’s a particular point they want to focus on 1-2-1 they arrange a SMART
time session.
“I found Debbie’s call handling useful, especially when speaking to
candidates who don’t want to give too much away. It’s helped me encourage them
to open up by asking those open questions.” - Alex Mead, Delivery Executive
Is it just the Sales Consultants and Delivery
Executives that attend the Fast Track programmes?
Many skills are transferrable from role to role, and we
see team members from all over the business taking part in a range of modules such
as: Objection handling, Time Management and Emotional Intelligence. We want all
of our team members to feel that they are equipped with the tools for the job
and to keep learning and growing throughout their careers.
How has Covid19 affected the Fast Track Programme
sessions ?
Like many other aspects of the business – team
celebrations, recruiting, meetings and onboarding
– our Learning and Development team have had to go virtual with the Fast Track
programmes.
By using Microsoft Teams, this has enabled us to continue
to deliver these successfully. The sessions are limited to one a day for a
duration of 2 hours max virtually to keep them as engaging as possible.
How long are the programmes and how do they fit around
workloads?
The programmes are a little longer when completing
virtually. The courses are currently:
-
11 weeks for Fast Track to Delivery Executive -
3 sessions per week (over 3 days)
-
14 weeks for Fast Track to Sales – 3 sessions
per week (over 3 days)
-
21 weeks for Fast Track to Future Leadership – 1
session per week
Workloads are easily managed and planned around the
programme as each session is scheduled weeks in advance to give team members
enough time to allow for this time out of their working day.
“Completing the program
whilst working allowed me to implement some of the skills I was learning
straight away. This meant I wasn’t forgetting what I had learnt prior to finishing
the course.” - Amy Baxter, Principal Consultant
We are currently hiring Trainee Sales Consultants and
Sales Consultants, so if you would like to join us and take our award-winning fast track programme check
out how to join our team
or contact Joanna
for more details.
